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This letter is sample only. You can study it for your homework or real-time letter; but you cannot copy directly from this page.

©2009 – Sw Eden

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36 Melody Ave
NY 30310

Ms. Ijana Santi
Customer Service
Zonny Corporation of America
363 Guitar Drive
Far Rockaway, NY 07656

Dear Ms. Santi:

Please refund my purchase for the Zonny product, DVD player, and please also pay for all shipping costs.

On October 31, 2008, I made a payment through www.Electronicplayer.com for a new Zonny DVD player – NS575P/S. It is supposed to be able to play audio CD, Mp3 disc and VCD as in the product description, but it cannot. The only thing that it can play is DVD. I am sure that I did not set anything wrong, because I read the manual very carefully. Moreover, when I search for this problem on internet, I found many customers complained on Zonny DVD player – NS575P/S with the same problem. I will ship this DVD player back to you. It should be arrived within next week.

I have been your long-time customer, so I am very disappointed to see a Zonny technical problem. Please provide me with a credit card refund for this case, $220.

The product_____$200
First Shipping____$10
Shipping back____$10
Total cost_____$220

Sincerely,
(Signature)
Sw Eden

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